Features
Two workflows your PMS still leaves on your staff.
Maintenance updates and occupied-unit entry — done end-to-end, automatically. No accounting, no leasing CRM, no resident lifestyle app. Just the operational work your team is doing by hand today, on top of the PMS you already pay for.
Maintenance updates automation
Residents get acknowledgment, scheduling, and completion messages automatically as ticket status changes. Your staff stops being the human status bar.
Occupied-unit entry workflows
Every visit gets its own workflow: notice, acknowledgment, scheduled window, on-site outcome, follow-up. One record, end to end.
Reminders and acknowledgment flows
Smart pre-visit reminders and confirmation prompts cut no-access visits. Residents who haven't responded get nudged before the truck rolls.
Unified resident communication timeline
Email and SMS to and from a resident on a single timeline per unit. Compose ad-hoc messages from saved templates without leaving the workflow.
AI-assisted reply handling
Inbound resident replies are summarized, classified (acknowledgment, reschedule, concern, escalation risk), and turned into a one-click suggested action.
Entry Assurance AI
Drafts entry notices, tracks acknowledgments, flags incomplete workflows, and assembles a clean documentation packet for every occupied-unit visit.
Operations dashboard
Open tickets, response times, entry status, no-access counts, follow-through — refreshed in real time across the portfolio.
Built to sit next to your PMS — not replace it.
Buildium, AppFolio, Yardi, Rent Manager, DoorLoop, Propertyware — keep them. ResidentFlow picks up the maintenance communication and occupied-unit entry coordination work those systems leave on your team, and runs it automatically.